Contact Us

Let us know how we can help. For sex doll product inquiry, payment issue, order status, after sales service, contact us by mail to Shenzhen United Huichuang Technology Co., Ltd. at Room 630, Chuangzhi Business Centre, 118 Shajing Rd, Shajing, Bao'ao Shenzhen, China; or by phone, in store live chat, contact form below or by email to sales(at)xqueendolls.com. Xqueen® Sex Dolls offer premium realistic sex dolls & best services to global customers. Contact us today!


FREQUENTLY ASKED QUESTIONS

What is your shipping time?

We offer global free shipping (usually 30 days) and expedited shipping (usually 5-9 days). Please read page About Shipping for more shipping details to your country. 

Is it free shipping and any import taxes?

We offer global free shipping (usually 30 days) and expedited shipping (usually 5-9 days). To many countries, the free shipping covers the import taxes for you. And you may need to pay import taxes if you choose expedited shipping. Please read page About Shipping for more shipping details to your country. 

How can I return an item?

As these are custom adult products, return and refund is eligible only if there is major quality issue or damage. Please read our return and refund policy for more details. 

Do you have heating and sound option?

Yes, all our dolls have heating and moaning sound optional. These two features are not frequently asked by customers, there are extra charge for these two features. If you need it please contact us before ordering.

Are all these heads interchangeable

Yes, all the heads are interchangeable with bodies. The head and body should be the same brand. Please contact us or leave in the order note if you want to change to another head for your doll. 

Built-in and removable vagina, which is better?

They look the same from the outside, and feel the same from the inside. The big size dolls are heavy, if you want easier cleaning, we would recommend removable vagina, as you can take the removable insert out for cleaning.